Jargon-free medical advice
I’m not saying the ‘throw the baby out with the bath water’. There is a time and a place to show off your fancy lingo, explaining just exactly what the zygapophyseal joints are, and using the word nociception, but to me, it isn’t where understanding is formed.
This is one place where the ‘meet people where they are’ idea comes into it. If the patient is that way inclined, go for it, but a majority of our patients (or at least mine) just want to know in lay terms, what is happening.
What I have found is the value of physically meeting someone where they are. The value of taking the time constraint out of the patient’s hands of dropping the kids off, or getting someone to look after their elderly parents while they go for a physio session.
The time of organising, driving, parking, waiting for the physio to be inevitably 5 minutes late, then paying, booking another appointment and driving home doesn’t always equate to the time in the physio’s care. Especially if we are talking about 20-minute appointments.
The value of face-to-face consultation
But for those that find it difficult or find going to a facility a barrier to entry, the ‘meet people where they are’ principle is a huge tool in rapport and trust building. As they are in their own comfort zone, I have found patients to feel much more in command of the journey of the program which is what client centred practice aims for everyone.
Community based work, while definitely not practical for everyone and every case, and also not necessary for every case, is certainly a massive boost in rapport and relationship building, and therefore, trust, compliance and ideally, good client outcomes.
Home Physio Melbourne meets people where they are
So, what does this mean for health professionals? The takeaway is that medical jargon has its place, but should not be overused. Remember that rapport building and creating a strong relationship with your client is more important to clinical outcomes than throwing around medical terms. And if you’re still doing home visits (or would like to), we can help make sure those are successful too.